Tom Carpenter's resources including Project Management for the IT Pro and Communicating IT.
helping professionals succeed through customer service and Information Technology communication skills training as well as writing and coaching services
communication skills training for information technology professionals

To order any of our resources, contact us today.

 

  Books

Project Management for the IT Pro
This book uses a conversational tone to teach the major skilsets you must master to be an effective project manager in the Information Technology arena. Recently updated, it covers the following topics:

  • Project Management 101
  • Beyond Alignment Toward Synergy
  • Project Team Leadership
  • Project Management Methodologies
  • Define: Determine the Reason for the Project
  • Design: Plan the Project
  • Deliver: Execute and Control the Plan
  • Determine: Evaluate the Results

With this book as your guide, and free access to Tom Carpenter for questions and answers (this is provided to anyone who orders Tom's resources), you'll complete more projects on time, within project and in accordance with quality stanards than ever before.

Price: $49.95 [ BUY NOW ]

Communicating IT: Powerful Communication Skills for the IT Professional
This book is a "one of a kind" resource. You will find no other book that delivers the knowledge and skills you need to be an effective communicator as a technology professional. This book covers the following essential topics:

  • The Importance of Communication Skills
  • Hearing Your Customer (the user)
  • Delivering Your Message
  • Translating Your Knowledge
  • Dealing with Difficult Customers
  • Earning Trust and Building Rapport
  • Repairing Damaged Relationships
  • Communicating Your Value
  • Selling Your Solutions
  • Negotiation Skills and Tactics
  • Effective Written Communications
  • How to be More Creative
  • Understanding and Developing Communication Channels

Our Communicating IT course is the seminar/training version of this book. Master these skills and your success in the IT profession is practically guaranteed.

Price: $39.95 [ BUY NOW ]

Audio CDs

Project Management for the IT Pro
This is the seminar on CD (8 CDs in all). Get all the knowledge of the book mentioned above while driving in your car.

Price: $69.95 [ BUY NOW ]

Communicating IT
This is the seminar and book on CD (12 CDs in all). Get all the knowledge of the book mentioned above while driving in your car.

Price: $89.95 [ BUY NOW ]